Widerrufsrecht

Returns

We want you to be completely satisfied with you purchase. Faith Defines Us gladly accepts returns of unworn, unaltered, unwashed, undamaged or defective merchandise with all tags attached in the original packaging for a full refund or exchange within 7 days of the original purchase.

Once the order is received and inspected by Faith Defines Us, we will process the refund. Returns are processed the same day the order is received. Please note that a flat fee for return shipping in the amount of $10.00 will be deducted from your final refund.

Items marked final sale may not be returned or exchanged. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Please allow up to one billing cycle for credit card refunds to appear on your statement.

International orders:

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").

To exercise this right, contact us at customerservice@faithdefinesus.com with your name and order number within 14 days of delivery. You are responsible for return shipping costs. Refunds will be issued within 21 days of receiving the returned item, using the same payment method used for the original purchase.

Please note: The right of withdrawal does not apply to items that have been worn, washed, altered, or damaged after receipt.

Exchanges

Please contact a Faith Defines Us team member at customerserivce@faithdefinesus.com with your name and order number and we will be happy to process an exchange for you. Once the package is received and inspected by Faith Defines Us, we then process the exchange and ship out the new product within 24 hours.

Shipping
To return your product, you should mail your product to: 3412 Woodcrest Ct, Columbia TN 38401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.