Returns

At Faith Defines Us, we want you to be completely satisfied with your purchase. While we do not offer exchanges, we are here to help you get it right—please double-check sizing before ordering. For any questions, reach out to our team at customerservice@faithdefinesus.com.

We gladly accept returns of unworn, unwashed, unaltered, undamaged, or defective merchandise with all original tags and packaging for a full refund within 7 days of the original purchase date.

Important Notes:

Sneakers are final sale and cannot be returned or refunded.
Items marked Final Sale may not be returned or exchanged.
Refunds will be issued to the original form of payment, minus the original shipping cost.
Customers are responsible for return shipping costs.
Returns are processed the same day we receive and inspect your item(s).
If the item was received as a gift, a gift receipt is required for any return or exchange request.
Please allow up to one billing cycle for the refund to appear on your credit card statement.

Your satisfaction matters to us. If you need help, don’t hesitate to connect with our team!

Exchanges

At this time, we do not offer exchanges. We kindly ask that you double-check your size before placing your order. If you have any questions or need assistance, please reach out to a Faith Defines Us team member at customerservice@faithdefinesus.com — we're here to help!

International orders

At this time, we do not accept returns or exchanges on international orders. Please be sure to review all sizing and product details carefully before placing your order. If you have any questions, feel free to contact us at customerservice@faithdefinesus.com — we're happy to help!